Question 1

Where are you located?

Accepted Answer

Threadz Surf Wear is a brick & mortar store in the Pilbara, based out of Tom Price.

Question 2

What types of products do you stock?

Accepted Answer

We cover all your surf, swim, street and outdoor needs, but not only that, Threadz Surf Wear also stocks a variety of giftware and homewares, making it your one stop shop for all your essentials.

Question 3

What are your opening hours?

Accepted Answer

Monday - Saturday - 9am - 2pm
Sunday - CLOSED

Question 4

Can I buy online?

Accepted Answer

If you see something on Trendz Surf Wear socials, that you just have to have, we offer over the phone payment with credit card, and we'll post it straight to your door.  
Just send us an email or flick us a DM on Instagram/Facebook with your desired items and contact details and we'll give you a call to complete the transaction.

Question 5

Do you sell gift vouchers?

Accepted Answer

We sure do!
Either pop in-store or send us an email or flick us a DM on Instagram/Facebook with your contact details and we'll give you a call to complete the transaction. 
We can have your TZSW gift voucher ready for collection asap.
All gift vouchers have a three-year expiry.
Gift vouchers are not exchangeable for cash.

Question 6

What is your exchange/refund policy?

Accepted Answer

- If your purchased product is faulty, we'll gladly provide you with a refund, if we can't first replace or repair that item.
- If you simply have a change of heart or don't love the fit, bring it back in-store within 7 days of purchase (item must be in original condition/not worn/not washed, with hangtags and receipt) and we'll let you exchange it for something else in-store (matched to the purchase price).
- All footwear, head ware and swimwear are non-exchangeable for hygiene purposes, so please select carefully before purchasing.
- All sale items are final sale and non-exchangeable.  If sale items states that it has a fault, prior to sale, item is non-returnable.
- If you are purchasing items over the phone, please choice carefully, as we do not offer exchange, returns or refunds unless faulty.

FAQ

Frequently asked questions